Payment, Cancellation and Refund Policy

Payment, Cancellation and Refund Policy

Updated on 19th October 2018

The Payment, cancellation and refund policy is subject to policies about payment, cancellation and refund processes.
The term “Online Offshore Incorporation”, “Clients” are as defined in Terms and Conditions.
Payment
While users are accessing this site, their personal information is gathered by Online Offshore Incorporation for the purpose of the website and service-related purposes. Online Offshore Incorporation obtains users’ information and data mainly from four primary sources.
1. Price and fee
All prices offered by Online Offshore Incorporation do not include value-added tax, goods, and services tax or other points of sales taxes. If there is any, taxes including the prevailing rate as required by current legislation shall be informed to clients by written form. Clients shall pay for the ordered service fees and taxes if there is any.
Any changes or notifications for Online Offshore Incorporation’s prices shall be published on this site and shall be immediately effective without prior notice to Clients.
When Clients have used Online Offshore Incorporation's services for a period of time, prior to services' renewal due date, notifications about renewal fees shall be sent to clients.
2. Currency
Online Offshore Incorporation claims that all prices on this site are published and paid in US Dollar (USD or US$). In case the transaction involving any currency, not in USD, a conversion fee, which is based on the exchange rate of clients’ bank, shall be paid by Clients.
During the payment process, the rates may fluctuate, and Online Offshore Incorporation makes no representations or warranties that (i) the amount submitted to clients’ bank for payment will be the same as the amount posted to clients’ bank statement or (ii) the estimated conversion fee will be the same as either the amount processed or the amount posted to clients’ bank statement.
3. Payment methods
When using Online Offshore Incorporation’s services, clients are deemed to have acknowledged and consented to pay all the payable fees by utilizing payment methods offered by Online Offshore Incorporation. Currently Online Offshore Incorporation offers the below payment methods:
-   Payment by Bank transfer
For clients’ convenience when paying by bank transfer, Online Offshore Incorporation provides information of Online Offshore Incorporation’s bank accounts as follow:
-   OCBC Bank
Beneficiary Name: KEN OBC PTE LTD
Beneficiary Address: The Octagon (#22-00-Suite 2226), 105 Cecil Street, Singapore 069534
Beneficiary Bank Name: Oversea-Chinese Banking Corporation Limited
Beneficiary Bank Address: 65 Chulia Street #01 01 Singapore, 049513.
Account Number (USD): 503453979301
Beneficiary Bank SWIFT code: OCBCSGSG
Bank code: 7339
Branch name: NORTH Branch
By choosing to pay for services by bank transfer, Clients have agreed to be charged all bank charges, intermediary bank charges, agent fees, and all local and overseas relevant charges, if there any. These fees depend on the policies of Clients’ bank.
4. Process payment
By ordering services, Clients are deemed to have acknowledged and consented to follow the payment process below:
1. After clients have chosen the services they want via Offshoreincorporationonline.com, Online Offshore Incorporation sends Clients Invoice for those services.
2. Clients then make payment using one of the above-mentioned payment methods.
3. As receiving clients’ payment, Online Offshore Incorporation will send the Receipt to clients and start proceeding Clients’ ordered services.
Cancellation and refund
Cancellation and refund term is subject to the cancellation and refund cases.
Within the scope of Cancellation and refund term:
-    "application" means all the necessary application forms and required documents that need to be submitted to the government (where clients want to incorporate a company) or to the bank (where clients want to open an account);
-    "the government" means the government of any jurisdiction where clients want to incorporate a company;
-    "the bank" means any bank which clients want to open a bank account.
1. Cancellation cases
The Cancellation cases term is subject to cases in which Online Offshore Incorporation or clients may unilaterally cancel the orders that both parties have agreed to carry out.
a.    Online Offshore Incorporation accepts cases where clients may cancel their orders as follow:
-    Within 72 hours after the time of payment, clients may cancel part or all of the ordered services. The time of payment shall be considered as the time when the final step of the payment process is recorded to be finished by the banking system. Cancellation time of each package of one client shall be considered different if the times of payment of those packages are different. The refund shall be subtracted by the refund fee and taxes (if any).
-    Before clients’ application is submitted to the government or the bank, clients may cancel part or all of the ordered services. The refund shall be subtracted by an administrative fee of $300, the refund fee and taxes (if any).
Online Offshore Incorporation shall not accept any cancellations or refund claims from clients after the application is already submitted.
b.    Clients are deemed to have acknowledged and consented that Online Offshore Incorporation shall be entitled to cancel any orders from clients in following cases.
-    In case Clients are Prohibited Persons or perform any of Prohibited Activities (as defined in Restriction term), Online Offshore Incorporation at any time shall be entitled to cancel all orders from the clients.
+    If Clients’ application has been submitted to the government or to the bank Online Offshore Incorporation shall not refund to Clients.
+    If the application has not been submitted, Online Offshore Incorporation shall pay clients a refund. The refund shall be subtracted by an administrative fee of $300, the refund fee and taxes (if any).
All cancellation decisions from Clients or Online Offshore Incorporation shall be notified to the other party immediately via email. Acknowledging of the other party to the cancellation notifications shall be in written form or any other forms.
In case of payment by Credit/Debit Card, the refund fee shall be 5% of the refund amount.
2. Rejection cases
Any rejection of clients’ application shall be notified to Clients in a reasonable period of time. Online Offshore Incorporation shall not be liable for any rejection of clients’ application from the government or from the bank. Online Offshore Incorporation shall not refund in such rejection cases since Online Offshore Incorporation has made necessary and possible steps for the application.